RETURNS & EXCHANGES

Please choose carefully as we do not accept returns for refund or exchange for change of mind or incorrect choice.

Products are made to order and a lot of time and care goes into creating each order. We want you to be stoked with your purchase so feel free to contact us with any questions you may have at ketonkids@gmail.com

We take a lot of care when packaging orders for shipment, and each item is inspected thoroughly for defects before it is sent to its new home.

  • All A4 prints are packed in plastic protective pockets with boxboard and are sent in a rigid envelope for extra protection.
  • Our oversized A2 prints or posters are rolled up carefully with tissue and placed in appropriate mailing tubes for protection.
  • There are no refunds or exchanges for digital purchases (printables) under any circumstance.

If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage alleged. We will assess damage on a case-by-case basis and it is at our discretion to determine whether an item can be returned or refunded on the basis of damage.

We reserve the right to refuse to accept the return of any product if we do not deem it to have been damaged during postage and handling. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order.

If your order is deemed as having been damaged in transit, we will provide you with a replacement as soon as practicable.